Privacy Policy

Effective Date: 3/10/2026

N.E.W Coatings respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our business, including through our website, phone calls, and text messages.

1. Business Information

N.E.W Coatings
220 Industrial Park Ave
Hortonville, Wisconsin
Phone: (920)883-2568
Email: Joe@newfloorcoatings.com
Website: https://newfloorcoatings.com/

If you have any questions about this Privacy Policy or how your information is used, please contact us using the information above.

2. Information We Collect

When you interact with N.E.W Coatings, we may collect the following types of information:

• Name
• Phone number
• Email address
• Service address
• Job or service history
• Appointment information
• Payment information (processed securely through third-party payment processors)

This information is typically collected when you:

• Request a quote
• Schedule a service
• Communicate with us by phone, email, or text
• Receive an invoice or make a payment
• Visit our website or submit a contact form

3. How We Use Your Information

We use the information we collect to operate and improve our services, including:

• Scheduling and confirming appointments
• Sending job reminders and service updates
• Providing invoices and payment notifications
• Communicating with customers about their projects
• Providing customer support
• Improving our services and operations

4. Text Messaging (SMS) Communications

If you provide your phone number, N.E.W Coatings may send you text messages related to our services.

These messages may include:

• Appointment confirmations and reminders
• Job updates or technician arrival notifications
• Invoice or payment notifications
• Customer service communications

Message frequency may vary depending on your scheduled services.
Message and data rates may apply depending on your mobile carrier.

5. Opting Out of Text Messages

You may opt out of receiving text messages from N.E.W Coatings at any time.

To stop receiving messages:

• Reply STOP to any message you receive from us.

For help:

• Reply HELP to any message or contact us directly at [Business Phone Number] or [Business Email Address].

6. How We Store and Protect Your Information

N.E.W Coatings uses industry-standard security measures to protect your personal information.

We store customer data using secure software systems and limit access to authorized personnel only. We also work with reputable third-party providers that maintain appropriate security safeguards.

While no system can guarantee absolute security, we take reasonable steps to protect your information.

7. Sharing of Information

N.E.W Coatings does not sell or rent your personal information.

We may share information with trusted third-party service providers when necessary to operate our business. These may include:

• Scheduling and service management platforms (such as Jobber)
• Payment processing services
• Communication platforms used for sending text or email notifications

These providers are only given the information necessary to perform their services and are expected to protect your data.

8. Your Rights and Choices

You have the right to:

• Request access to the personal information we have about you
• Request corrections to inaccurate information
• Request deletion of your personal data when appropriate

To make a request, please contact us using the information listed above.

9. Changes to This Privacy Policy

N.E.W Coatings may update this Privacy Policy from time to time. Any updates will be posted on our website with the updated effective date.

If you continue using our services after changes are made, you agree to the updated policy.